Return and Refund Policy
Home – Return and Refund Policy
Damaged Products
We take product quality very seriously. Every doll is carefully inspected, tested, and photographed before shipping to ensure it meets our strict standards.
If you receive a damaged or defective item, please follow these steps:
Do not use the doll. Once a doll has been used, we cannot process any damage or replacement claims.
Report the issue within 24 hours of delivery by emailing [email protected]
with clear photos of the damage.
Our support team will review your photos, investigate the issue, and contact you with the next steps.
In most cases, we replace the damaged part if the issue occurred during transportation.
Returns & Refunds
Because our dolls are custom-made and crafted to your exact specifications, we are unable to accept returns or issue refunds for any reason other than verified shipping damage.
Order Cancellations
You may cancel your order within 24 hours after placing it.
Manufacturing typically begins within 1–3 days, so if production has already started, a 20% restocking and bank processing fee will apply.
This means you’ll receive an 80% refund if cancellation is requested within 24 hours.
Once an order has shipped, cancellation is no longer possible.
To cancel, please email [email protected]
within 24 hours of placing your order, including:
Your order number
The email address or account used
Your full name
Order Modifications
Please review your order details carefully before checkout.
Production begins immediately after the order is placed, and changes are only possible within 24 hours.
After that, no modifications can be made.
If a change is requested within 24 hours, a $120 modification fee will apply.
To request a change, contact us via [email protected]
or WhatsApp: +1 661 666 2393 with the details of your modification.
Customs Fees & Taxes
We fully cover customs and import fees for orders shipped to the USA, Europe, and the UK.
For other countries, import duties and taxes are the buyer’s responsibility. Any applicable fees will be noted on the checkout page prior to payment.
She is beautiful
Excellent
289 gets you no knees? Its ok but cheap!
If I was a professional photographer and I hired a hair and make up team, what I got would be pretty close to the pictures.
Lots of choices at fair prices, friendly staff helped with slight order issue, all good.
A bit soft on that hips metal skeleton.
Not that strong
She’s great but the hair keeps getting in her while im trying to use her
The “hole” can be a little wider and deeper, but I don’t think you can do anything about that, being retail and not manufacturing.
Great site and fast shipping. Would recommend.
She is beautiful and perfect
I was a little skeptical and hesitant at first but Everything was perfect. Ordering was easy. Shipping was fast and the doll is perfect!! Very happy with this company. I would not hesitate to order from them again.
Product came exactly as advertised, even exceeding my expectations!
Everything was straight forward and easy to accomplish!
I ordered the 168cm in-stock model and received exactly what was shown on the site. The quality is excellent. The TPE feels soft, has a nice bounce, no smell, and no skin irritation. There was a small tear near the upper arm, likely from shipping, so I’ll need to use TPE glue sooner than expected, but this is something doll owners should be ready for.
The doll came with everything advertised: wig, heat rod, cleaning douche, lingerie, comb, gloves, and even extra eyes. For an affordable in-stock model, this is great value. The TPE quality is very good and safe. When I feel more confident with doll care, I would gladly order a custom version of this same model. I would confidently recommend SosexDolls for anyone buying their first doll without wanting to spend several thousands of dollars.
Customer Service:
I had a question about the package weight because it was lower than what the website said. Customer service was excellent. Aman replied quickly and professionally, explaining that the 168cm model was updated to weigh around 36kg while keeping the same size and quality. I give 5 out of 5 stars for their helpful and fast response.
Delivery:
The delivery was fast and discreet, just as promised. UPS slightly damaged the box by pulling on the plastic strap, which cut into the box a bit. Thankfully, the protective foam inside kept the doll safe. I give 4 out of 5 stars for delivery. Maybe adding more tape to the box would help prevent this in the future.