--- description: Return and Refund Policy. We take product quality extremely seriously. Every order is thoroughly inspected, tested & photographed before delivery. If you no title: Return and Refund Policy - SoSexDoll --- [Skip to main content](#brx-content) [Skip to footer](#brx-footer) # Return and Refund Policy [Home](https://www.sosexdoll.com) – Return and Refund Policy ## Damaged Products We take product quality very seriously. Every doll is carefully inspected, tested, and photographed before shipping to ensure it meets our strict standards. If you receive a damaged or defective item, please follow these steps: Do not use the doll. Once a doll has been used, we cannot process any damage or replacement claims. Report the issue within 24 hours of delivery by emailing service@sosexdoll.com with clear photos of the damage. Our support team will review your photos, investigate the issue, and contact you with the next steps. In most cases, we replace the damaged part if the issue occurred during transportation. ## Returns & Refunds Because our dolls are custom-made and crafted to your exact specifications, we are unable to accept returns or issue refunds for any reason other than verified shipping damage. ## Order Cancellations You may cancel your order within 24 hours after placing it. **A 20% restocking and bank processing fee will apply if you cancel the order yourself**. This means you’ll receive an **80% refund** if cancellation is requested **within 24 hours**. Once an order has shipped, we need to charge a 50% fee, and the customer will also be responsible for paying the return shipping cost. To cancel, please email service@sosexdoll.com within 24 hours of placing your order, including: Your order number The email address or account used Your full name ## Order Modifications Please review your order details carefully before checkout. Production begins immediately after the order is placed, and changes are only possible within 24 hours. After that, no modifications can be made. If a change is requested within 24 hours, a $120 modification fee will apply. To request a change, contact us via service@sosexdoll.com or WhatsApp: +1 661 666 2393 with the details of your modification. ## Customs Fees & Taxes We fully cover customs and import fees for orders shipped to the USA, Europe, and the UK. For other countries, import duties and taxes are the buyer’s responsibility. Any applicable fees will be noted on the checkout page prior to payment. Welcome 15% OFF End at Sep 30th Join Our Mailing List Receive **Exclusive** Coupon Code! Subscribe NO THANKS Search In English Search Hot Search: [mini sex doll](https://www.sosexdoll.com/small-sex-doll)[flat chested](https://www.sosexdoll.com/flat-chested-sex-dolls)[100cm](https://www.sosexdoll.com/?s=100cm)[Anime](https://www.sosexdoll.com/?s=anime)[shemale](https://www.sosexdoll.com/?s=shemale)[silicone](https://www.sosexdoll.com/?s=silicone) Hot Brands: [SY Doll](https://www.sosexdoll.com/brand/sy-doll)[RRA](https://www.sosexdoll.com/brand/everybodyloving-doll)[Lily Doll](https://www.sosexdoll.com/brand/lilydoll)[SE Doll](https://www.sosexdoll.com/brand/se-doll)[Irontech](https://www.sosexdoll.com/brand/irontech-doll)[Dolls Castle](https://www.sosexdoll.com/brand/dolls-castle) Select Your Country/Currency (USD) $ [United States (US) dollar($)](https://www.sosexdoll.com/return-and-refund-policy?wmc-currency=USD) [Euro(€)](https://www.sosexdoll.com/return-and-refund-policy?wmc-currency=EUR) [Canadian dollar(C$)](https://www.sosexdoll.com/return-and-refund-policy?wmc-currency=CAD) [Pound sterling(£)](https://www.sosexdoll.com/return-and-refund-policy?wmc-currency=GBP) [Australian dollar(A$)](https://www.sosexdoll.com/return-and-refund-policy?wmc-currency=AUD) [Honduran lempira(L)](https://www.sosexdoll.com/return-and-refund-policy?wmc-currency=HNL) [Thai baht(฿)](https://www.sosexdoll.com/return-and-refund-policy?wmc-currency=THB) [Brazilian real(R$)](https://www.sosexdoll.com/return-and-refund-policy?wmc-currency=BRL) [Japanese yen(¥)](https://www.sosexdoll.com/return-and-refund-policy?wmc-currency=JPY) [Swedish krona(kr)](https://www.sosexdoll.com/return-and-refund-policy?wmc-currency=SEK) [Colombian peso($)](https://www.sosexdoll.com/return-and-refund-policy?wmc-currency=COP) ```json {"@context":"https://schema.org","@graph":[{"@type":"Place","@id":"https://www.sosexdoll.com/#place","address":{"@type":"PostalAddress","streetAddress":"4310 Mary Ellen Ave,103","addressLocality":"Studio City","addressRegion":"CA","postalCode":"91604","addressCountry":"United States"}},{"@type":"Organization","@id":"https://www.sosexdoll.com/#organization","name":"SoSexDoll","url":"https://www.sosexdoll.com","sameAs":["https://www.facebook.com/SoSexDoll/","https://twitter.com/sosexdoll"],"email":"service@sosexdoll.com","address":{"@type":"PostalAddress","streetAddress":"4310 Mary Ellen Ave,103","addressLocality":"Studio City","addressRegion":"CA","postalCode":"91604","addressCountry":"United States"},"logo":{"@type":"ImageObject","@id":"https://www.sosexdoll.com/#logo","url":"https://www.sosexdoll.com/wp-content/uploads/2021/01/cropped-sexdoll.png","contentUrl":"https://www.sosexdoll.com/wp-content/uploads/2021/01/cropped-sexdoll.png","caption":"SoSexDoll","inLanguage":"en-US","width":"512","height":"512"},"contactPoint":[{"@type":"ContactPoint","telephone":"6616662393","contactType":"customer support"}],"location":{"@id":"https://www.sosexdoll.com/#place"}},{"@type":"WebSite","@id":"https://www.sosexdoll.com/#website","url":"https://www.sosexdoll.com","name":"SoSexDoll","alternateName":"SoSexDoll","publisher":{"@id":"https://www.sosexdoll.com/#organization"},"inLanguage":"en-US"},{"@type":"ImageObject","@id":"https://www.sosexdoll.com/wp-content/uploads/2021/01/Payments.png","url":"https://www.sosexdoll.com/wp-content/uploads/2021/01/Payments.png","width":"200","height":"200","inLanguage":"en-US"},{"@type":"BreadcrumbList","@id":"https://www.sosexdoll.com/return-and-refund-policy#breadcrumb","itemListElement":[{"@type":"ListItem","position":"1","item":{"@id":"https://www.sosexdoll.com","name":"Home"}},{"@type":"ListItem","position":"2","item":{"@id":"https://www.sosexdoll.com/return-and-refund-policy","name":"Return and Refund Policy"}}]},{"@type":"WebPage","@id":"https://www.sosexdoll.com/return-and-refund-policy#webpage","url":"https://www.sosexdoll.com/return-and-refund-policy","name":"Return and Refund Policy - 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